Thank you for shopping with Harold Crafts! We strive to provide high-quality handcrafted products, and your satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Returns
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Eligibility: You may return items within [30 days] of receiving your order for a full refund or exchange, provided the items are in their original condition and packaging, unused, and free from damage.
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Non-Returnable Items: Certain items are non-returnable, including:
- Custom or personalized items
- Sale items (unless defective)
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Return Process:
- To initiate a return, please contact our customer service at [email protected] with your order number and reason for the return.
- We will provide you with a return authorization and instructions for returning your item.
Refunds
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Processing Time: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5-7 business days].
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Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchanges
- Exchange Process: If you would like to exchange an item for a different size, color, or product, please follow the return process outlined above. Once we receive your returned item, we will process the exchange and ship the new item to you.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within [7 days] of receipt. We will arrange for a replacement or refund for the damaged item at no additional cost to you.
Changes to This Policy
We may update this refund and return policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions or concerns regarding our refund and return policy, please contact us at